Application Terms of Service

These Application Terms of Service ("Terms") govern access to and use of ToggleBook, a booking and reservation platform operated by ToggleMind ("ToggleBook", "we", "us", or "our"). By creating a tenant account, accessing the administration portal, connecting an integration, or using a ToggleBook-powered booking page, you agree to these Terms to the extent applicable to your use.

1. Who These Terms Apply To

• Tenant means a business, facility, organization, or individual that subscribes to, trials, or administers a ToggleBook account.
• Authorized User means an owner, administrator, or staff member permitted by a Tenant to use the administrative features of ToggleBook.
• End Customer means a person who uses a ToggleBook-powered booking page to request or make a reservation with a Tenant.

If you use ToggleBook on behalf of a business or organization, you represent that you have authority to accept these Terms on its behalf.

2. The ToggleBook Service

ToggleBook provides software features that may include online booking, time-slot availability, administrative booking management, customer records, payment-reference and receipt handling, reporting, exports, notifications, dashboards, and third-party integrations. Features may vary by plan, configuration, tenant requirements, or deployment.

• ToggleBook provides software and related technical services; it does not operate the Tenant's sports facility, clinic, restaurant, rental business, or other underlying business.
• A Tenant remains responsible for the services it sells or provides, including pricing, availability, venue rules, refunds, cancellations, taxes, permits, and customer service.

3. Accounts, Onboarding, and Security

• Tenants must provide accurate onboarding and business information and keep account information reasonably current.
• Tenants are responsible for controlling access to administrator and staff accounts and for protecting passwords, authentication methods, and devices used to access ToggleBook.
• Tenants must promptly notify us of suspected unauthorized access or misuse of their ToggleBook account.
• We may require additional setup steps for features that depend on third-party services or tenant-owned accounts.

4. Trials, Subscriptions, Fees, and Billing

ToggleBook may offer free trials, promotional access, paid subscriptions, custom plans, or separately priced services. The applicable price, billing interval, included features, and any setup or custom-development fees will be the terms presented in the applicable proposal, order, invoice, checkout page, or written agreement.

• A free trial, when offered, does not guarantee continued free access after the trial period.
• Unless otherwise stated in writing, subscriptions grant a limited right to use ToggleBook and do not transfer ownership of ToggleBook source code or intellectual property.
• Third-party fees, such as domain, hosting, database, messaging, email, cloud storage, or other service charges, may be payable directly by the Tenant to the third-party provider.
• Fees are non-refundable except where required by applicable law or expressly stated in a separate written agreement.

5. Tenant-Owned Third-Party Accounts and Infrastructure

Depending on the selected setup, a Tenant may be asked to create or connect its own accounts with providers such as Google, database services, hosting providers, domain registrars, source-control or deployment services, messaging providers, or other integration tools. Those accounts remain subject to the applicable third-party provider's own terms, pricing, limits, and policies.

• Where a Tenant owns a third-party account, the Tenant is responsible for keeping that account active, funded when necessary, and in good standing.
• ToggleBook is not responsible for changes in third-party pricing, quotas, policies, outages, suspensions, or discontinued features.

6. Google Drive Integration

A Tenant may authorize ToggleBook to connect to the Tenant's own Google Drive account through Google OAuth. The Tenant retains ownership and control of that Google account and its Drive storage.

• ToggleBook does not ask for or store the Tenant's Google password.
• When authorized, ToggleBook may create folders, upload customer-submitted payment receipts or other permitted files, read relevant file metadata, and retrieve or manage files as needed for enabled ToggleBook features and as allowed by the granted Google permissions.
• ToggleBook may securely store OAuth authorization information and file/folder identifiers needed to maintain the integration, as described in the ToggleBook Privacy Policy.
• The Tenant may revoke Google authorization at any time. If authorization expires, is revoked, becomes invalid, or is blocked by Google or an administrator, the Tenant may be required to reconnect the integration.
• The Tenant is responsible for available Google Drive storage capacity, Google account access, and retention or deletion of files stored in its Drive.

7. Bookings, Payments, and End-Customer Transactions

ToggleBook facilitates booking workflows between a Tenant and its End Customers. Unless expressly stated otherwise, ToggleBook is not the seller, venue operator, merchant of record, payment processor, or party providing the underlying booked service.

• The Tenant is responsible for honoring confirmed bookings and for its own cancellation, refund, rescheduling, no-show, payment, and facility policies.
• If ToggleBook allows an End Customer to upload a payment receipt or screenshot, the upload is evidence submitted for the Tenant's review and does not by itself guarantee that payment has settled or been verified.
• Where payment gateways, QR payment services, banks, e-wallets, SMS providers, or other financial/messaging services are integrated, their own terms and availability apply.
• End Customers should direct booking-specific disputes, refund requests, and venue/service questions to the Tenant with whom they booked.

8. Data Ownership, File Ownership, and License to Operate the Service

Tenant data. As between ToggleBook and the Tenant, the Tenant retains its rights in business information, booking records, customer information, and files it or its customers submit, subject to the rights of the individuals whose personal information is contained in that data.

Connected files. Files stored in a Tenant-owned Google Drive remain in that Tenant's Google Drive and are subject to the Tenant's Google account controls and Google's applicable terms.

Operational license. The Tenant grants ToggleBook a limited, non-exclusive right to host, process, transmit, organize, transform, and display Tenant data only as reasonably necessary to provide, secure, support, and improve the requested service and integrations.

Platform ownership. ToggleBook and ToggleMind retain all rights in the ToggleBook software, source code, architecture, user interface, branding, documentation, templates, and other platform intellectual property, except for third-party components subject to their own licenses.

9. Privacy and Data Protection

Use of personal information through ToggleBook is also governed by the ToggleBook Application Privacy Policy. Tenants are responsible for providing any privacy notices, consents, retention rules, or lawful basis required for the information they collect from End Customers through their booking workflows.

• Tenants should avoid requesting unnecessary sensitive information through booking notes, custom fields, or receipt uploads.
• Tenants are responsible for responding to their customers' booking-related privacy requests, with reasonable assistance from ToggleBook where appropriate.

10. Acceptable Use

You may not use ToggleBook to:

• Violate applicable law, regulation, court order, or the rights of another person.
• Upload malware, malicious code, unlawful content, or material you do not have the right to process.
• Attempt to gain unauthorized access to another Tenant's account, data, files, integrations, or administrative functions.
• Circumvent security, usage, subscription, or tenant-isolation controls.
• Interfere with, overload, probe, scrape, reverse engineer, or disrupt the service except to the extent such restriction is prohibited by applicable law.
• Use ToggleBook for fraud, abusive automated traffic, spam, or deceptive activity.

11. Exports, Backups, and Recordkeeping

ToggleBook may provide export features, including spreadsheet exports that contain booking information and links or references to uploaded files. The continued usefulness of a file link depends on the underlying file, storage-provider permissions, and the Tenant's connected account remaining available.

• Tenants are responsible for keeping any independent backups or records required for their business, accounting, tax, regulatory, or operational needs.
• An export is a convenience feature and should not be treated as the sole backup of business-critical information.
• Deleting, moving, restricting, or losing access to a file in a connected storage provider may cause a previously exported file link to stop working.

12. Service Availability and Integrations

We aim to keep ToggleBook reliable, but uninterrupted or error-free operation is not guaranteed. Maintenance, software defects, internet failures, third-party outages, quota limits, revoked OAuth permissions, account suspensions, or other events outside our reasonable control may temporarily affect features.

• Unless a separate service-level agreement is signed, no specific uptime or response-time commitment is provided.
• We may modify, replace, limit, or discontinue features when reasonably necessary for security, legal compliance, maintenance, product improvement, or third-party compatibility.

13. Suspension and Termination

A Tenant may stop using ToggleBook subject to any applicable subscription, billing, or separate written agreement. We may suspend or terminate access where reasonably necessary for non-payment, material breach of these Terms, unlawful or abusive use, security risk, or protection of the service or other users.

• Termination of ToggleBook access does not automatically delete files already stored in a Tenant's own Google Drive or other Tenant-owned third-party account.
• Upon termination, access to platform-hosted data may be limited or removed after any applicable retention period, subject to legal, security, backup, and recordkeeping requirements.
• Provisions that by their nature should survive termination, including ownership, disclaimers, limitations of liability, and dispute provisions, will survive.

14. Intellectual Property and Feedback

ToggleBook is licensed, not sold. No rights are granted except those expressly stated in these Terms or a separate written agreement. If a Tenant voluntarily provides suggestions or feedback about ToggleBook, we may use that feedback to improve the service without restriction or payment, provided we do not publicly identify the Tenant as the source without permission.

15. Disclaimers

To the maximum extent permitted by applicable law, ToggleBook is provided on an "as is" and "as available" basis. We do not warrant that every feature will always be uninterrupted, error-free, compatible with every device or third-party service, or suitable for every Tenant's legal, accounting, tax, regulatory, or business requirements.

Nothing in these Terms excludes warranties, rights, or remedies that cannot lawfully be excluded or limited.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ToggleBook and ToggleMind will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost business opportunity, or loss of data arising from use of or inability to use the service, including failures of third-party services or integrations.

Where liability cannot be excluded, our aggregate liability arising from the service will, to the extent permitted by law, be limited to the amount paid by the affected Tenant for ToggleBook during the three (3) months immediately preceding the event giving rise to the claim. This limitation does not apply where applicable law prohibits such a limitation.

17. Tenant Responsibility and Indemnity

To the extent permitted by applicable law, a Tenant is responsible for claims, losses, or liabilities arising from the Tenant's own business operations, content, customer promises, unlawful use of ToggleBook, violation of these Terms, or infringement of third-party rights. Where legally enforceable, the Tenant agrees to indemnify and hold ToggleBook and ToggleMind harmless from third-party claims arising from those matters.

18. Changes to These Terms

We may update these Terms to reflect changes to ToggleBook, integrations, pricing structures, security requirements, or applicable law. The effective date will be updated when revised Terms are published. If a change is material, we may provide additional notice through the platform, website, or account contact information where appropriate.

19. Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles. Subject to any mandatory consumer or statutory rights, disputes that cannot be resolved informally will be submitted to courts of competent jurisdiction in the Philippines.

20. Contact Us

For questions about these Terms, subscriptions, integrations, or use of ToggleBook, contact: